Passenger Services Supervisor

ABM Industries; Sacramento (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

ABM Industries is seeking a supervisor to lead front-line teams on a designated account. You will manage daily schedules, monitor staffing, and ensure safety, quality, and client standards are met.

The role requires high school diploma or GED with preferred management experience. Strong communication and coordination skills are essential for success in a fast-paced environment.

Qualifications

• Ability to communicate effectively in English and read/interpret documents such as safety rules and manuals.
• Demonstrated supervisory or team leadership experience preferred.
• Basic arithmetic for payroll and scheduling tasks.

Responsibilities

• Achieve operational performance and functional service activities.
• Provide guidance and interpret policies to front-line employees.
• Monitor staffing levels and ensure proper coverage.
• Coordinate daily schedules and shift reports for managers.
• Coach, counsel and discipline employees as needed.
• Ensure safety and quality standards are followed across operations.

Skills

English communication

Leadership

Payroll basics

Education

High school diploma or GED

College degree or equivalent experience preferred

Tools

Microsoft Office

Job description

Pay: $20.00/hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management .

Job Description

Pay: $20.00/hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management .

Responsibilities

Essential Job Functions

(Other duties may be assigned.)

• Achieve operational performance and functional service activities.
• Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.
• Monitor and maintain appropriate staffing levels.
• Ensure that future schedules are complete (days off, vacations, etc.)
• Ensure all call offs are covered.
• Accommodate increased / decreased client staffing requests.
• Manage employee lunches and breaks.
• Manage the No-Fault Attendance Policy
• Participate in client briefings and communicate with Client representatives on a frequent basis regarding operations.
• Manage daily schedules.
• Maintain daily shift report for managers.
• Perform basic administrative and payroll functions (if applicable).
• Maintain communication with Duty Managers to maintain optimum staffing levels.
• Effectively coach, counsel and discipline employees.
• Conduct service audits.
• Responsible for the movement of personnel between checkpoints
• Work with Safety Quality Manager to ensure the safety and security of the operation.
• Set positive, professional example for workforce.
• Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
• Miscellaneous duties as assigned

Supervisory Responsibilities

• Front-Line employees on designated account and shift.

Other

• Physical Demands: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The individual may be required to stand and walk for 2/3 or more of the work shift.
• Individual may be required to talk, hear and use hands to handle or feel for 2/3 or more of the work shift.
• Individual may be required to lift 50 pounds or more for up to 1/3 of the work shift.
• Work Environment: The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment has a moderate to heavy noise level.
• Specific Job Knowledge, Skill, and Ability: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Language Skills

• Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers and the general public.

Math Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals

Computer Skills

• Basic understanding of computer software programs, including Microsoft Office.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Employee must comply with the Company’s management grooming standards and must wear his or her SIDA badge/Airport ID at all times.
• Employee must comply with and enforce all guidelines and policies set forth in the Air Serv Corporation Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.

Qualifications

Education

High school diploma or GED required. College degree or equivalent work experience preferred.

Experience

Previous Management Experience Preferred

Overall

• Must be 18 years of age or older.
• Must meet all requirements to receive required airport SIDA badge and Customs Seal

Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply

MOS Army: 51L; MOS AF: 3E131; MOS USCG: 1701; MOS USN: 3E1X1; MOS USSF: H190; MOS USMC: 1161

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world‑class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post‑military career opportunities across ABM.

For more information, visit www.abm.com