Guest Experience Ambassador

Greystone-Golf-and-Country-Club-; Birmingham (AL); On-site; USD 17,000 - 24,000; Full time

Job summary

Greystone Golf and Country Club in Birmingham, AL is seeking a Restaurant Ambassador who welcomes guests and embodies hospitality from arrival to departure. You will be the face of our dining experience, connect with members, anticipate needs, and coordinate with service and culinary teams to create personalized moments.

Applicants should be warm, polished, and proactive, capable of building relationships, managing reservations, and maintaining a welcoming atmosphere that aligns with our

Qualifications

• Experience in guest-facing hospitality roles.
• Ability to anticipate guest needs and deliver high-quality service.
• Strong interpersonal and communication skills.
• Professional appearance and polished demeanor.

Responsibilities

• Greets members and guests promptly with genuine enthusiasm, professionalism, and a positive attitude with both arrival and departure.
• Builds relationships with members by recognizing returning guests, learning preferences, and creating a sense of familiarity and belonging.
• Serves as an ambassador for the restaurant and Club, setting the tone and atmosphere for the guest experience.
• Maintains awareness of the overall energy and atmosphere of the dining room and takes initiative to ensure the environment remains welcoming, polished, and appropriate for the occasion.
• Manages reservations, waitlists, seating assignments, and floor plans to maximize both satisfaction and restaurant efficiency.
• Escorts members and guests to their tables, provides menus, and communicates the server's name and any relevant information while ensuring a smooth transition to the service team.
• Maintains awareness of members needs throughout their visit and proactively assists when opportunities arise.
• Monitors the dining room and reception area to identify opportunities to enhance the member experience, including cleanliness, organization, lighting, music, table presentation, and overall ambiance.
• Acts as a liaison between members, guests, servers, support staff, culinary team, and management to ensure clear and timely communication.
• Anticipates potential service issues and communicates proactively with the appropriate team member or manager to help resolve concerns before they impact the member experience.
• Responds to member questions and requests with confidence, professionalism, and a service-oriented approach.
• Answers incoming calls, manages restaurant inquiries, takes to-go orders, and provides accurate information regarding reservations, hours, menus, events, and other guest needs.
• Assists the service team with appropriate support duties during periods of high volume.
• Participates in pre-shift meetings and contributes relevant information regarding reservations, member preferences, special occasions, events, and anticipated service needs.
• Performs other related duties as assigned.

Skills

Hospitality

Guest Relations

Communication

Professional Appearance

Job description

Greystone Golf and Country Club in Birmingham, AL is seeking a Restaurant Ambassador who welcomes guests and embodies hospitality from arrival to departure. You will be the face of our dining experience, connect with members, anticipate needs, and coordinate with service and culinary teams to create personalized moments.

Applicants should be warm, polished, and proactive, capable of building relationships, managing reservations, and maintaining a welcoming atmosphere that aligns with our