Guest Experience Ambassador

Greystone-Golf-and-Country-Club-; Birmingham (AL); On-site; USD 18,000 - 23,000; Full time

Job summary

Greystone Golf and Country Club in Birmingham, AL seeks a Restaurant Ambassador to be the face of our dining experience, greeting members and guests with warmth and professionalism from arrival to departure.

The role involves building relationships, anticipating needs, and coordinating with service and culinary teams to deliver a seamless, personalized experience, while maintaining a welcoming, polished ambiance throughout shifts.

Qualifications

• Hospitality-focused and guest-service oriented.
• Warm, polished, observant, proactive
• Genuine passion for hospitality and relationship-building

Responsibilities

• Greets members and guests promptly with enthusiasm and a professional demeanor.
• Builds relationships by recognizing returning guests and learning preferences.
• Acts as an ambassador for the restaurant and Club to set the tone and atmosphere.
• Maintains awareness of dining room energy and ensures a welcoming, polished environment.
• Manages reservations, waitlists, seating assignments, and floor plans for efficiency.
• Escorts guests to tables, provides menus, and communicates server information for smooth service.
• Monitors guest needs and proactively assists during visits.
• Identifies opportunities to enhance the member experience (cleanliness, ambiance, etc.).
• Maintains clear communication between members, servers, staff, culinary team, and management.
• Anticipates service issues and communicates with the team to resolve them early.
• Responds to questions and requests with confidence and service-mindedness.
• Handles calls, inquiries, to-go orders, and information on reservations/hours/menus/events.

Job description

Greystone Golf and Country Club in Birmingham, AL seeks a Restaurant Ambassador to be the face of our dining experience, greeting members and guests with warmth and professionalism from arrival to departure.

The role involves building relationships, anticipating needs, and coordinating with service and culinary teams to deliver a seamless, personalized experience, while maintaining a welcoming, polished ambiance throughout shifts.