Guest Experience Front Desk Specialist

Kolter Hospitality Group; Delray Beach (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Kolter Hospitality Group's Courtyard Delray Beach in Delray Beach, FL is seeking a Front Desk Agent for a full-time, on-site role at $15.00 per hour. You will check guests in and out, issue keys, and resolve issues while upholding company standards.

You will assist guests with requests, inform them of services, process payments, coordinate with other departments, and follow safety procedures. Weekend availability is required; hospitality or customer service experience is a plus.

Qualifications

• General Requirements: Able to work weekends.
• Report to work on time and in proper uniform, including name tag.
• Personal appearance must comply with hotel standard.
• Knowledge and/or ability to operate a computer and reservation system.
• Experience: None. Customer Service or Hospitality experience a plus.

Responsibilities

• Assist guests with check in and check out processes through proper handling of guest accounts.
• Handle all guest requests and or issues while satisfying their needs within acceptable guidelines.
• Inform guests of hotel services, features, and room amenities.
• Welcome the guest by name whenever possible.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Work with other departments and facilitate professional communication.
• Report any items in need of repair.
• Follow all safety procedures while working.

Skills

Customer service

Reservation system

Computer skills

Weekend availability

Job description

Kolter Hospitality Group's Courtyard Delray Beach in Delray Beach, FL is seeking a Front Desk Agent for a full-time, on-site role at $15.00 per hour. You will check guests in and out, issue keys, and resolve issues while upholding company standards.

You will assist guests with requests, inform them of services, process payments, coordinate with other departments, and follow safety procedures. Weekend availability is required; hospitality or customer service experience is a plus.