Front Desk Guest Experience Specialist

Kissel Uptown Oakland; Oakland (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Kissel Uptown Oakland is hiring a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable guest experiences in a vibrant Oakland hotel. You will be the face of the property, coordinating reservations and guest requests with precision.

The role emphasizes guest service, teamwork, and a professional demeanor, with benefits supporting your well-being. A hotel setting and software familiarity are assets for success.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide exceptional guest service and handle check-ins/check-outs smoothly.
• Communicate clearly and confidently with guests and team to keep operations flowing.
• Think fast and solve problems to maintain a positive guest experience.
• Multitask by managing reservations, check-ins/outs, and financial details accurately.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Kissel Uptown Oakland is hiring a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable guest experiences in a vibrant Oakland hotel. You will be the face of the property, coordinating reservations and guest requests with precision.

The role emphasizes guest service, teamwork, and a professional demeanor, with benefits supporting your well-being. A hotel setting and software familiarity are assets for success.