Kissel Uptown Oakland Unbound Collection - Front Desk Agent

Evolution Hospitality; Oakland (CA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Evolution Hospitality is hiring a Front Desk Agent in Oakland, CA. You will be the face of the hotel, delivering warm welcomes, smooth check-ins, and friendly farewells while managing reservations and guest requests with precision.

Ideal candidates bring hospitality experience, strong communication, and the ability to multitask in a fast-paced hotel environment. This is a full-time on-site role at Kissel Uptown Oakland offering competitive benefits and career growth within Evolution Hospitality.

Qualifications

• High school diploma or equivalent is required or preferred.
• Experience in a hotel or related field is preferred.
• Familiarity with hotel management software and MS Office is expected.

Responsibilities

• Deliver warm, guest-centric service at check-in/check-out and throughout the stay.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve issues and turn challenges into positive guest outcomes.
• Multitask by handling reservations, arrivals/departures, and billing details efficiently.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

UNCOVER TIMELESS LUXURY IN UPTOWN OAKLAND To us, Oakland means innovation, adventure, and restless creativity. At Kissel Uptown Oakland, stay in the core of the city’s most vibrant district, Uptown, the center of an eclectic arts and entertainment scene. Our story and this hotel honor the city’s past by celebrating a thriving Oakland of the present. This restored and reimagined building embraces the neighborhood’s history and spirit with grand Beaux-Arts architecture—towering columns, locally-commissioned artworks, bold décor, and plentiful natural light. Here, guests are steps away from entertainment, shopping, dining and gathering spaces for the city’s ardent innovators, artists, and mavericks. We’re adjacent to the diverse restaurants and venues at The Hive, and a short walk from Art Deco landmarks like the Fox Theater. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.