Guest Experience Agent | Night Audit & Front Desk

Sonesta International Hotels Corporation; Lihue (HI); On-site; USD 44,262 - 48,339; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Job summary

Sonesta International Hotels Corporation is seeking a Guest Service Representative at the Royal Sonesta Kaua`i Resort in Lihue, Hawaii. The ideal candidate has a passion for hospitality and strong customer service skills, focusing on providing amazing experiences for guests.

This role involves managing front desk operations, addressing guest needs, and ensuring a high standard of service. Opportunities for career development and employee benefits including medical, dental, and retirement plans are available.

Qualifications

• 1+ year of hotel or customer service experience preferred.
• Valid Driver’s License preferred.
• Ability to stand for the entire shift.

Responsibilities

• Greet guests warmly and ensure overall guest satisfaction.
• Manage the operations of the front desk, including check in and checkout.
• Issue room keys and manage payments and charges.

Skills

Customer service

Verbal communication

Organizational skills

Interpersonal skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera systems

Job description

Sonesta International Hotels Corporation is seeking a Guest Service Representative at the Royal Sonesta Kaua`i Resort in Lihue, Hawaii. The ideal candidate has a passion for hospitality and strong customer service skills, focusing on providing amazing experiences for guests.

This role involves managing front desk operations, addressing guest needs, and ensuring a high standard of service. Opportunities for career development and employee benefits including medical, dental, and retirement plans are available.