Guest Experience Agent - Hotel (Part-Time)

TKO Hospitality; Kutztown (Berks County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employer Matched 401K

Hotel room discounts across multiple品牌

Other supplemental benefits

Job summary

Hampton Inn & Suites Kutztown in Kutztown, PA is seeking a part-time Hotel Guest Service Agent to deliver exceptional service at check-in/check-out, handle reservations, and assist guests with inquiries.

You will uphold the hotel's standards of hospitality, balance accounts, and help guests enjoy a seamless stay in a dynamic environment.

Previous customer service experience preferred; a high school diploma or equivalent is commonly required. This role may include weekend and holiday shifts.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Ability to multi-task in a dynamic environment.

Responsibilities

• Greet, register, and assign rooms to guests.
• Verify customers' credit and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change.
• Answer hotel phone and handle guest requests and inquiries.
• Balance accounts and perform basic bookkeeping.

Skills

Customer service

Multi-tasking

Communication skills

Education

High school diploma or equivalent

Job description

Hampton Inn & Suites Kutztown in Kutztown, PA is seeking a part-time Hotel Guest Service Agent to deliver exceptional service at check-in/check-out, handle reservations, and assist guests with inquiries.

You will uphold the hotel's standards of hospitality, balance accounts, and help guests enjoy a seamless stay in a dynamic environment.

Previous customer service experience preferred; a high school diploma or equivalent is commonly required. This role may include weekend and holiday shifts.