Guest Experience Agent — Check-In & Concierge

TKO EMPLOYMENT SERVICES DELAWARE LLC; Kutztown (Berks County); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Employer Matched 401K

Hotel Room Discounts across multiple品牌

Other Supplemental Benefits

Job summary

TKO EMPLOYMENT SERVICES DELAWARE LLC is seeking a Hotel Guest Service Agent for Hampton Inn Kutztown, PA. You will assist guests with check-in and check-out, handle reservations, and address requests to ensure a seamless stay.

This role requires a friendly, dynamic personality, the ability to multi-task, and availability for varied schedules including weekends and holidays; standing for extended periods is expected.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.
• Work schedule varies and may include holidays and weekends.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food and beverages to guests, ensuring a positive dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Multi-tasking

Guest relations

Attention to detail

Education

High School diploma or equivalent

Job description

TKO EMPLOYMENT SERVICES DELAWARE LLC is seeking a Hotel Guest Service Agent for Hampton Inn Kutztown, PA. You will assist guests with check-in and check-out, handle reservations, and address requests to ensure a seamless stay.

This role requires a friendly, dynamic personality, the ability to multi-task, and availability for varied schedules including weekends and holidays; standing for extended periods is expected.