Sales Manager

TKO EMPLOYMENT SERVICES DELAWARE LLC; Kutztown (Berks County); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401K

Room Discounts

Paid vacation

Job summary

Hampton Inn & Suites Kutztown is seeking a Sales Manager to grow business through local partnerships, corporate accounts, sports teams, weddings, and groups. Lead efforts to maximize occupancy and revenue while delivering exceptional guest experiences.

The role blends hands-on hotel operations with strategic sales, requiring strong communication, networking, and negotiation skills to secure new business and maintain key relationships across diverse market segments.

Qualifications

• Minimum of 2-3 years of experience in group sales or event management, preferably in a hotel or hospitality setting.
• Previous sales, public relations, and marketing experience in a comparable hotel size and scope required with operations experience preferred."
• Strong sales and customer service skills with a proven ability to generate new business and maintain client relationships.

Responsibilities

• Prospect and develop new business through cold calling, networking, and community involvement.
• Maintain and grow relationships with existing corporate and group accounts.
• Generate room nights through negotiated corporate, government, sports, wedding, and leisure business.
• Respond to sales inquiries and prepare proposals, contracts, and group agreements.
• Provide operational support by working front desk shifts during slower seasons or as business needs require.
• Attend networking events, chamber meetings, trade shows, and community events.
• Monitor market trends and competitor activity to identify new opportunities.
• Collaborate with Revenue Management and Operations teams to ensure successful execution of group business.
• Achieve monthly and annual sales goals and revenue targets.

Skills

Sales

Public relations

Marketing experience

Communication skills

Negotiation

Interpersonal skills

Tools

Excel

Word

Delphi

Access

Job description

Job DetailsJob Location: Hampton Inn Suites Kutztown - Kutztown, PA 19530The Hampton Inn & Suites, located near the Kutztown University, is looking for an energetic, relationship-driven Sales Manager to join our team! If you're passionate about hospitality, enjoy connecting with people, and thrive on driving revenue, we'd love to meet you.

As our Sales Manager, you'll be responsible for growing business through local partnerships, corporate accounts, sports teams, weddings, social groups, and other market segments. You'll work closely with the General Manager to develop strategies that maximize occupancy and revenue while delivering exceptional guest experiences.

This is a hands-on leadership role in a limited-service hotel. While sales is the primary focus, the ideal candidate enjoys being part of the daily operation and is willing to support the hotel wherever needed to ensure an outstanding guest experience.

Essential Job Functions

• Prospect and develop new business through cold calling, networking, and community involvement.
• Maintain and grow relationships with existing corporate and group accounts.
• Generate room nights through negotiated corporate, government, sports, wedding, and leisure business.
• Respond to sales inquiries and prepare proposals, contracts, and group agreements.
• Provide operational support by working front desk shifts during slower seasons or as business needs require.
• Participate in the Manager on Duty (MOD) rotation, providing leadership and support to hotel operations during assigned shifts.
• Work collaboratively with all departments to ensure a seamless guest experience and achieve overall hotel goals.
• Conduct hotel tours for prospective clients.
• Attend networking events, chamber meetings, trade shows, and community events.
• Monitor market trends and competitor activity to identify new opportunities.
• Collaborate with the Revenue Management and Operations teams to ensure successful execution of group business.
• Achieve monthly and annual sales goals and revenue targets.
• Assist with hotel marketing initiatives and social media partnerships as needed.
• Assist the General Manager with guest relations by helping resolve guest concerns and ensuring exceptional service recovery.
• Manage billing and invoicing for local negotiated accounts, direct-bill clients, and group business, ensuring accuracy and timely processing.
• Embrace a hands-on approach by assisting with daily hotel operations as needed and supporting the team during busy periods, staffing shortages, or special events.

QualificationsTeam Member Benefits:

• Medical, Dental and Vision
• Employer Paid Life Insurance
• Other Supplemental Benefits
• Employer Matched 401K
• Hotel Room Discounts across multiple brands
• Enhanced paid vacation, sick time and holiday pay

Position Requirements

• Previous sales, public relations, and marketing experience in a comparable hotel size and scope required with operations experience preferred.
• Minimum of 2-3 years of experience in group sales or event management, preferably in a hotel or hospitality setting.
• Strong sales and customer service skills with a proven ability to generate new business and maintain client relationships.
• Excellent communication, negotiation, and interpersonal skills to interact with clients, vendors, and internal teams.
• Flexible schedule with the ability to work evenings, weekends, and holidays as needed to meet client needs.
• Valid driver's license and reliable transportation for local sales calls.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, kneeling, stooping, crawling and climbing.
• Proficient in use of Excel, Word, Delphi and access database tools.
• Moderate travel between hotel and client’s locations required.

Why Join Us?

At Hampton Inn & Suites Kutztown, we believe great hospitality starts with great people. We're committed to building strong relationships within our community, providing exceptional service to our guests, and creating an engaging workplace where our team members can grow and succeed.

If you're ready to make an impact and help drive the continued success of our hotel, we'd love to hear from you!