Guest Experience Agent - Part-Time, Las Vegas

Sphere Entertainment Co.; Las Vegas (NV); On-site; USD 28,000 - 40,000; Part time

Job summary

Sphere Entertainment Co. in Las Vegas is seeking a part-time Operator, Guest Services to provide exceptional guest service across calls, emails, chat and ticketing platforms.

You will handle 1,000–3,000 Guest Services tickets per week and support accessibility concerns, event schedules, policies and patron flow during events. You will collaborate with Box Office on ADA ticket inventory, assist multiple departments, and uphold appearance and presentation guidelines while on-site to ensure

Qualifications

• 1 year of customer relations experience.
• Excellent verbal and written communication skills.
• Ability to handle a heavy volume of customer communication (phone and emails).
• Ability to handle sensitive, heightened customer situations.
• Strong problem solving and conflict resolution abilities.

Responsibilities

• Handle calls, respond to customer emails, and address concerns in a professional and courteous manner.
• Create and provide written or oral responses to resolve customer concerns.
• Process 1,000–3,000 Guest Services tickets per week across various issues.
• Respond to general queries about event schedules, timing, policies, and accessibility; escalate as needed.
• Address accessibility queries including ADA ticketing, arrival/departure, and patron flow during events.
• Coordinate orders for patrons needing accessible accommodation for Sphere Las Vegas.
• Collaborate with the Box Office on ADA ticket inventory.
• Communicate with multiple areas of the company, especially Live, Experiences and Operations.
• Maintain on-site appearance and presentation guidelines to deliver exceptional guest experiences.

Skills

Communication

Customer relations

Problem solving

Conflict resolution

High volume handling

Job description

Sphere Entertainment Co. in Las Vegas is seeking a part-time Operator, Guest Services to provide exceptional guest service across calls, emails, chat and ticketing platforms.

You will handle 1,000–3,000 Guest Services tickets per week and support accessibility concerns, event schedules, policies and patron flow during events. You will collaborate with Box Office on ADA ticket inventory, assist multiple departments, and uphold appearance and presentation guidelines while on-site to ensure