Guest Experience Agent — Front Desk with Career Growth

Hotel Talent NYC; New York (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

Hotel Talent NYC is seeking a Front Desk Agent to warmly greet guests, handle check-ins and check-outs, and resolve inquiries with professionalism. You will collaborate with hotel departments to ensure a seamless guest experience and leave a positive first impression.

This role offers a defined growth path from Front Desk Agent to Front Office Manager, with opportunities to develop hospitality skills and advance within the property. Strong English communication and computer skills are essential.

Qualifications

• Demonstrated hospitality orientation and guest-service focus.
• Ability to communicate clearly and professionally in English.
• Comfort with hotel systems and software programs.
• Strong problem-solving and adaptability in a fast-paced setting.

Responsibilities

• Create a warm, welcoming first impression for every guest.
• Handle check-ins and check-outs accurately and efficiently.
• Manage reservations and respond to guest questions and requests.
• Resolve guest concerns with professionalism and empathy.

Skills

Hospitality passion

Customer service

English proficiency

Computer skills

Active listener

Team player

Tools

PMS software

Job description

Hotel Talent NYC is seeking a Front Desk Agent to warmly greet guests, handle check-ins and check-outs, and resolve inquiries with professionalism. You will collaborate with hotel departments to ensure a seamless guest experience and leave a positive first impression.

This role offers a defined growth path from Front Desk Agent to Front Office Manager, with opportunities to develop hospitality skills and advance within the property. Strong English communication and computer skills are essential.