Front Desk Guest Experience Specialist - Gaming Resort

Robinson Rancheria Resort & Casino; Nice (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

Robinson Rancheria Resort & Casino in NICE, CA is seeking a Front Desk Clerk to manage guest check-ins and provide information about hotel facilities and events. The role requires polite service, accuracy in transactions, and effective handling of guest questions and complaints.

The candidate must have a high school diploma, be at least 18, proficient with MS Word, Excel, Access and PowerPoint, and willing to work weekends and holidays.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Must be able to speak, read and write English.
• Basic computer skills in Microsoft Word, Excel, Access and PowerPoint.
• Strong attention to detail, accuracy and professionalism.
• Excellent interpersonal, written and oral communication skills.
• Must obtain active gaming license.
• Willing to work weekends, holidays and any shift.

Responsibilities

• Assist guests with the check-in process in a courteous and polite manner.
• Answer guest questions regarding hotel facilities and events; provide adequate information.
• Assist guests with checkout in an efficient and timely manner.
• Handle guest complaints politely and effectively.
• Process cash, credit card, and gaming-related transactions accurately per policy.
• Other duties assigned.

Skills

English language

Interpersonal skills

Attention to detail

Excellent communication

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Job description

Robinson Rancheria Resort & Casino in NICE, CA is seeking a Front Desk Clerk to manage guest check-ins and provide information about hotel facilities and events. The role requires polite service, accuracy in transactions, and effective handling of guest questions and complaints.

The candidate must have a high school diploma, be at least 18, proficient with MS Word, Excel, Access and PowerPoint, and willing to work weekends and holidays.