Front Desk Agent

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Free meal

Room discounts

Restaurant discounts

Free parking

Movie coupons

Career growth

Early wage access

Paid time off

Job summary

The Hilton Milwaukee, part of Marcus Hotels & Resorts, seeks a part-time Front Desk Agent to welcome guests, check them in/out, and provide prompt, courteous service. You will work the 3-11pm shift and enjoy employee benefits including meals, parking, and discounts.

Prior hotel/front desk experience is preferred; a high school diploma and strong English communication are required to ensure exceptional guest experiences at this historic Milwaukee property.

Qualifications

• Excellent customer service skills and communication are required.
• High school diploma or equivalent.
• Ability to work a varied schedule including evenings, weekends, holidays.
• Must read, listen, and communicate effectively in English.
• Experience in hotel reception or front desk preferred.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information from computer system to communicate guest requests; select rooms based on guests' needs.
• Deal with internal and external customers with patience and diplomacy to resolve conflicts.
• Respond to guest requests and questions about area or hotel; handle issues and report to management.
• Answer the phone promptly in a professional manner.
• Maintain cash handling accuracy including house bank.
• Other duties as assigned.

Skills

Customer service

Communication

Cash handling

English proficiency

Education

High school diploma

Job description

Description

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you! We are seeking a dedicated Front Desk Agent to join our dynamic team and contribute to the exceptional guest experience we're known for. As a part-time Front Desk Agent, you will greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service. There's no better time to join us. The Hilton Milwaukee just completed a $40 million renovation. This extensive transformation elevated our guest rooms, event spaces, and grand lobby to reflect a new era of modern elegance. Connected to the newly expanded Baird Center, The Hilton Milwaukee is not only the city’s largest hotel but also a historic gem. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.

What you will be doing?

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information routinely from computer system to communicate guest requests. Make appropriate selection of rooms based on guests' needs.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management.
• Promptly answer the phone in a professional and clear manner.
• Maintain cash handling accuracy including responsibility for House Bank.
• Other duties as assigned.

What we are looking for?

• Excellent customer service skills and communication are required.
• Previous hotel, receptionist, customer service, front desk or administrative experience preferred.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.
• High school diploma or equivalent required.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• And more!

Job Type:

Part-Time, Hourly

Shift Availability:

3-11pm shift (including evenings, weekends, and holidays)

Pay Estimate:

$17.00/hr

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Hilton Milwaukee is an equal opportunity employer.