Guest Experience Agent, Front Desk (Hotel)

management-davidsonhospitality; Monterey (CA); On-site; USD 49,000 - 55,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Teledoc Service

Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Davidson Hospitality Group seeks a Front Desk Agent at Hyatt Regency Monterey Hotel and Spa, Del Monte Golf Course, Monterey, CA. You will welcome guests, check them in/out, and provide local dining and attraction information with a focus on exceptional service.

You will collaborate across departments, manage transactions accurately, and maintain an organized front desk. Flexible scheduling and strong communication are essential for success in this hospitality environment.

Qualifications

• Availability to work flexible schedules including evenings, weekends, and holidays.
• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.

Responsibilities

• Provide exceptional customer service and create a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs with accuracy and efficiency.
• Respond promptly to guest inquiries and resolve issues professionally.
• Assist guests with recommendations and information about local attractions, dining, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Communication

Cash handling

Hospitality mindset

Multitasking

Attention to detail

Tools

Hotel PMS

Job description

Davidson Hospitality Group seeks a Front Desk Agent at Hyatt Regency Monterey Hotel and Spa, Del Monte Golf Course, Monterey, CA. You will welcome guests, check them in/out, and provide local dining and attraction information with a focus on exceptional service.

You will collaborate across departments, manage transactions accurately, and maintain an organized front desk. Flexible scheduling and strong communication are essential for success in this hospitality environment.