Front Desk Agent

Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course; Monterey (CA); On-site; USD 26,946 - 38,378; Full time

Benefits offered by this job

Health & Wellness Coverage

Discounted Stays at Hyatt Hotels

Complimentary Meals

Employee Recognition Programs

Referral Bonuses

Employee Assistance Program (EAP)

Life Insurance

Paid Time Off

Sick Leave

401(k) Retirement Plan

Job summary

A luxury hotel in Monterey is looking for a Front Desk Agent to provide exceptional customer service and ensure guests feel welcomed from arrival. Responsibilities include managing check-ins and check-outs, resolving guest inquiries, and maintaining front desk organization. Ideal candidates have experience in hospitality, excellent communication skills, and are available for flexible scheduling. The role offers competitive pay and a range of benefits including health coverage, reduced hotel rates, and employee recognition programs.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve issues or complaints.
• Assist guests with recommendations about local attractions and hotel amenities.

Skills

Excellent communication and interpersonal skills

Problem-solving abilities

Strong attention to detail

Ability to multitask

Education

High School diploma or equivalent

Tools

Hotel property management software

Job description

Property Description

Join the prestigious team at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course, located in the picturesque Monterey Peninsula of California! As a renowned resort, we are seeking dedicated and passionate individuals to be part of our team. With its stunning coastal location, luxurious accommodations, and world-class amenities, Hyatt Regency Monterey offers a unique and serene work environment where you can showcase your hospitality skills. As an employee, you will have the opportunity to deliver exceptional service to our discerning guests and create unforgettable experiences. With a commitment to employee development and growth, Hyatt Regency Monterey offers ample opportunities for advancement and career progression. Join our team and be part of a culture that values excellence, teamwork, and guest satisfaction. Apply now to embark on a rewarding career at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course and contribute to our legacy of delivering exceptional hospitality.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary:

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award‑winning, full‑service hospitality management company overseeing hotels, restaurants, dining, and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well‑being of our team members and their families.

Hotel-Provided Perks:

• Health & Wellness Coverage- Medical, dental, and vision insurance provided through the Union. The company subsidizes these benefits, and once the Union’s required work hours are met, your monthly premiums are fully covered.
• Discounted Stays at Hyatt Hotels– Travel and stay with ease using exclusive employee rates.
• Complimentary Meals– Enjoy free meals during your shift in our on‑site cafeteria.
• Employee Recognition Programs– We celebrate your contributions and milestones regularly.
• Referral Bonuses– Help us grow our team and earn bonuses for successful hires.
• Employee Assistance Program (EAP)– Free, confidential support for personal or work‑related concerns.

Union Benefits (offered through the Union):

• Life Insurance- Coverage is provided through the Union to offer peace of mind and financial support for you and your loved ones.
• Paid Time Off- Vacation & Sick time hours
• Sick Leave- Union-provided sick time ensures you can care for your health when it matters most.
• 401(k) Retirement Plan- A Union-sponsored 401(k) is available to help you save for the future with confidence.

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Background check required. We participate in E-Verify.

Salary Range

USD $23.71 - USD $23.71 /Hr.