Evening Front Office & Guest Services Manager

Hyatt Hotels Corporation; Monterey (CA); Hybrid; USD 69,000 - 71,000; Full time

Benefits offered by this job

Medical coverage (3 tiers)

Teledoc service

Pet Insurance

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course is seeking an Assistant Front Office Manager to support the Front Office Manager in supervising front office operations and to drive exceptional service for guests. You will oversee front desk, concierge, PBX, and bell staff, including selecting, training, and developing the team for evening coverage.

This role emphasizes guest satisfaction, teamwork, and continuous improvement, with the majority evening shifts and a focus on

Qualifications

• Minimum 2 years of front office experience in a hotel.
• Prior cash handling experience.
• Excellent guest service, organization and problem solving skills.
• Ability to multitask in a fast-paced environment.
• Flexible schedule including weekends and holidays.

Responsibilities

• Supervises and manages front office operations and staff to ensure smooth daily functions.
• Establishes open, collaborative relationships with employees.
• Handles complaints, resolves disputes, and addresses grievances.
• Collaborates with the Front Office Manager on service improvements across departments.
• Emphasizes guest satisfaction in department meetings and daily operations.

Skills

Guest service

Organization

Problem solving

Multitasking

Flexibility

Job description

Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course is seeking an Assistant Front Office Manager to support the Front Office Manager in supervising front office operations and to drive exceptional service for guests. You will oversee front desk, concierge, PBX, and bell staff, including selecting, training, and developing the team for evening coverage.

This role emphasizes guest satisfaction, teamwork, and continuous improvement, with the majority evening shifts and a focus on