Guest Experience Front Desk Agent

Hyatt Regency Monterey Hotel & Spa; Del Monte (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course in Monterey Peninsula, California, invites you to become a Front Desk Agent. You will be the welcoming face for guests, handling arrivals and excursions with professionalism and care.

Expect to support seamless check-ins/outs, respond to inquiries, and coordinate with departments to deliver outstanding service while promoting local attractions and hotel amenities.

Qualifications

• Availability to work flexible schedules, including evenings, weekends, and holidays.
• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction
• Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay.

Skills

Customer service

Communication

Cash handling

Problem solving

Staying calm under pressure

Multitasking

Tools

Property management software

Job description

Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course in Monterey Peninsula, California, invites you to become a Front Desk Agent. You will be the welcoming face for guests, handling arrivals and excursions with professionalism and care.

Expect to support seamless check-ins/outs, respond to inquiries, and coordinate with departments to deliver outstanding service while promoting local attractions and hotel amenities.