Guest Experience Agent - Front Desk, Flexible Shifts

Donohoe Hospitality Services; Hanover (MD); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plans

Paid time off

Hotel room discounts

Daily pay access

32 hours/week minimum

Job summary

The Hotel at Arundel Preserve, operated by Donohoe Hospitality Services, seeks a Front Desk Agent at our Hanover, MD property near BWI. You will greet guests, manage check-ins/check-outs, and handle reservations with warmth and professionalism.

We offer $16.00–$17.50 hourly, full-time schedules, and a benefits package. The ideal candidate has 2+ years front desk experience and proficiency with hotel management software and strong communication. This role requires weekend and holiday availability.

Qualifications

• 2 years front desk experience required.
• Proficient with hotel management software and basic computer skills.

Responsibilities

• Greet and welcome guests on arrival.
• Check-in and check-out processes with accuracy.
• Manage reservations, cancellations, and modifications.
• Respond to guest inquiries and provide information on services and area attractions.
• Process payments and maintain accurate records.

Skills

Guest service

Interpersonal skills

Attention to detail

Hotel software

Physical stamina

Shift flexibility

Tools

PMS software

Job description

The Hotel at Arundel Preserve, operated by Donohoe Hospitality Services, seeks a Front Desk Agent at our Hanover, MD property near BWI. You will greet guests, manage check-ins/check-outs, and handle reservations with warmth and professionalism.

We offer $16.00–$17.50 hourly, full-time schedules, and a benefits package. The ideal candidate has 2+ years front desk experience and proficiency with hotel management software and strong communication. This role requires weekend and holiday availability.