Guest Experience Concierge (Flexible Hours, Free Park Admission)

0911 Festival Fun Parks, LLC; Altoona (IA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Flexible schedule

Cross-train and learn multiple skills

Free park admission

Invitations to exclusive events

Job summary

Adventure Park 2027 role at 0911 Festival Fun Parks, LLC seeks a friendly Housing Experience Agent for student residents at the hotel's front desk. You will greet residents, process reservations, check-ins/outs, and payments, while maintaining a clean, professional front desk.

Fluent English is required; Spanish or other bilingual skills are a plus. The position requires flexibility for evenings, weekends, and holidays, with opportunities to cross-train across departments and enjoy staff perks.

Qualifications

• High school diploma, GED, or equivalent preferred.
• 1+ year of hospitality or front desk experience is a plus.
• Fluent English required; Spanish or other bilingual skills are a plus.

Responsibilities

• Greet and interact with residents in a warm, friendly, professional manner
• Maintain a neat, clean, and professional appearance
• Utilize property management system to make reservations, check-in and check-out Hosts, process payments, maintain a cash drawer and operate office equipment
• Ensure a smooth check-in and check-out process for guests
• Deliver guest amenities as requested (if applicable)
• Operate internal communication devices (e.g. PBX switchboard) efficiently while answering and transferring calls
• Provide highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints
• Partner with park services and/or maintenance to resolve guest requests and complaints promptly
• Keep the front desk, common areas, and rec rooms clean and neat by sanitizing surfaces, furniture and vacuuming
• Demonstrate working knowledge of all services and facilities of the property
• Comply with all standard operating procedures
• Accurately document overnight shift happenings and provide updates to lodging leadership
• Provide residents with insights about other nearby parks and properties
• All other duties assigned by leadership

Skills

Customer service

Front desk

Communication

Multitasking

POS

Microsoft Office

Education

High school diploma or GED

Tools

POS system

Microsoft Outlook

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Adventure Park 2027 role at 0911 Festival Fun Parks, LLC seeks a friendly Housing Experience Agent for student residents at the hotel's front desk. You will greet residents, process reservations, check-ins/outs, and payments, while maintaining a clean, professional front desk.

Fluent English is required; Spanish or other bilingual skills are a plus. The position requires flexibility for evenings, weekends, and holidays, with opportunities to cross-train across departments and enjoy staff perks.