Guest Experience Agent – Front Desk | Flexible Hours

Hilton Madison Monona Terrace; Madison (WI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free employee meals

Room discounts at Marcus Hotels

Paid time off

Employee parking

Training and growth opportunities

Job summary

Hilton Madison Monona Terrace in Madison, WI is seeking a Front Desk Clerk who greets guests, checks them in and out, and assigns rooms with care. You will handle requests and provide information about local amenities while maintaining professionalism on a fast-paced front desk.

This full-time role requires strong English communication and basic computer skills. Perks include free meals, room discounts, parking, and growth opportunities within Marcus Hotels & Resorts.

Qualifications

• Strong communication skills in English and relevant customer service experience.
• Basic to moderate computer skills and timely data entry.
• High school diploma or equivalent is required.
• Front desk or hotel experience is a plus but not required.

Responsibilities

• Greet guests on arrival and departure and provide a warm welcome.
• Check guests in and out accurately and efficiently.
• Assign rooms based on guest needs and preferences.
• Respond to guest requests and concerns in person and by phone.
• Escalate issues to management when needed and document them.
• Provide information about hotel amenities and local attractions.

Skills

Communication

English proficiency

Computer skills

Attention to detail

Education

High school diploma or equivalent

Job description

Hilton Madison Monona Terrace in Madison, WI is seeking a Front Desk Clerk who greets guests, checks them in and out, and assigns rooms with care. You will handle requests and provide information about local amenities while maintaining professionalism on a fast-paced front desk.

This full-time role requires strong English communication and basic computer skills. Perks include free meals, room discounts, parking, and growth opportunities within Marcus Hotels & Resorts.