Guest Experience Agent - Front Desk (Evenings/Weekends)

LVSM HOLDINGS LLC; Altoona (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

LVSM HOLDINGS LLC is seeking a friendly Front Desk Agent to join our hotel team in Altoona, IA. You will manage reservations, check guests in and out, and assist with requests to ensure a smooth stay.

The role requires strong customer service, clear communication, and the ability to multitask in a fast-paced environment. Evening, weekend, and holiday availability may be required; prior front desk or guest services experience is preferred.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Front desk experience

Customer service

Multitasking

Computer skills

Flexible scheduling

Job description

LVSM HOLDINGS LLC is seeking a friendly Front Desk Agent to join our hotel team in Altoona, IA. You will manage reservations, check guests in and out, and assist with requests to ensure a smooth stay.

The role requires strong customer service, clear communication, and the ability to multitask in a fast-paced environment. Evening, weekend, and holiday availability may be required; prior front desk or guest services experience is preferred.