Guest Service Pro - Front Desk & Guest Experience

Vista Host Hotels Management & Development; Altoona (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

401k

Employee Discounts

EAP (Employee Assistance Program)

Paid Time Off

Job summary

The Hampton Inn Altoona, managed by Vista Host Management & Development, seeks a dedicated Guest Service Representative to greet guests, process registrations, and communicate hotel services with a friendly, professional demeanor.

You will handle payments, assist guests with directions and local recommendations, upsell where appropriate, and maintain lobby cleanliness while delivering outstanding customer service in a fast-paced environment.

Qualifications

• Engages guests with a friendly, outgoing approach.
• Excellent verbal and written English communication.
• Able to juggle tasks calmly in a fast-paced setting.
• Takes ownership of guest experiences to ensure satisfaction.

Responsibilities

• Provide exceptional guest service at the front desk, from check-in to check-out.
• Process payments and manage reservations via phone and computer.
• Share hotel information, directions, and local recommendations.
• Maintain lobby cleanliness and assist other departments as needed.

Skills

Guest interaction

Communication

Adaptability

Guest ownership

Job description

The Hampton Inn Altoona, managed by Vista Host Management & Development, seeks a dedicated Guest Service Representative to greet guests, process registrations, and communicate hotel services with a friendly, professional demeanor.

You will handle payments, assist guests with directions and local recommendations, upsell where appropriate, and maintain lobby cleanliness while delivering outstanding customer service in a fast-paced environment.