Guest Experience Agent: Front Desk & Concierge

Kimpton Brice Hotel; Savannah (GA); On-site; USD 43,394,000 - 50,971,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

401(k)

Job summary

The Kimpton Brice Hotel in Savannah is seeking a friendly Front Desk Agent to assist guests with arrival and departure, check-in/out, and inquiries. You will verify guest details in our computer system and assign rooms with a warm, southern hospitality touch.

Experience in hospitality or customer service is preferred. This on-site role offers competitive pay, benefits, and PTO through HEI Hotels & Resorts, with a supportive team environment in Savannah, GA.

Qualifications

• Hotel experience preferred.
• Ability to stand and move throughout front desk.
• Strong communication and welcoming demeanor.
• Proficient with computer systems for check-in/out.

Responsibilities

• Greet guests with a warm welcome and assist with arrival and departure.
• Complete the registration process using the computer system with accuracy.
• Provide information on local attractions and hotel services.
• Process payments, post charges, and balance house accounts.
• Resolve guest requests and minor issues with courtesy.

Skills

Customer service

Cash handling

Communication

Problem solving

Attention to detail

Teamwork

Education

Tools

POS system

Computer systems

Job description

The Kimpton Brice Hotel in Savannah is seeking a friendly Front Desk Agent to assist guests with arrival and departure, check-in/out, and inquiries. You will verify guest details in our computer system and assign rooms with a warm, southern hospitality touch.

Experience in hospitality or customer service is preferred. This on-site role offers competitive pay, benefits, and PTO through HEI Hotels & Resorts, with a supportive team environment in Savannah, GA.