Guest Experience Front Desk Specialist

Kolter Hospitality, LLC.; Fort Lauderdale (FL); On-site; USD 18,000 - 26,000; Full time

Job summary

Kolter Hospitality, LLC. is seeking a Front Desk Agent at Hyatt Centric Las Olas in Fort Lauderdale to provide exceptional guest service. You will manage check-ins/check-outs, issue keys, and resolve guest issues while adhering to Hyatt and Kolter standards.

The role emphasizes greeting guests by name, coordinating requests, upselling hotel services, and ensuring a welcoming environment in a high-paced setting. This is a full-time, on-site position at a premier downtown hotel.

Qualifications

• Experience: None. Customer service experience in Hospitality a plus.

Responsibilities

• Assist guests with check-in and check-out.
• Coordinate guest requests and inform about services.
• Issue room keys and manage cashiering tasks.
• Set up meeting spaces and assist with food for meetings/events.
• Follow safety procedures and respond to emergencies.
• Maintain cleanliness and stock beverages and food items.
• Handle bookings cancellations per policy.

Skills

Customer service

Job description

Kolter Hospitality, LLC. is seeking a Front Desk Agent at Hyatt Centric Las Olas in Fort Lauderdale to provide exceptional guest service. You will manage check-ins/check-outs, issue keys, and resolve guest issues while adhering to Hyatt and Kolter standards.

The role emphasizes greeting guests by name, coordinating requests, upselling hotel services, and ensuring a welcoming environment in a high-paced setting. This is a full-time, on-site position at a premier downtown hotel.