Guest Experience Agent - Front Desk & Breakfast Host

Drury Hotels; Knoxville (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

401(k) matching

Career growth

Job summary

Drury Hotels in Knoxville is seeking a friendly front desk associate to greet guests and manage check-in/check-out with warmth and efficiency. You will promote programs, maintain guest records, handle cash, and contribute to a welcoming atmosphere at the property.

The role supports breakfast service and evening Kickback, with a focus on accuracy, multitasking, and superior guest experiences. We value teamwork, reliability, and stellar service in a fast-paced hotel setting.

Qualifications

• We seek friendly, highly organized communicators with attention to detail.
• Ability to handle money and make change with accuracy.
• Proficiency in English with clear written and verbal communication.

Responsibilities

• Greet guests warmly and assist with check-in/check-out efficiently.
• Promote hotel programs and maintain accurate guest records and cash handling.
• Assist with breakfast service and Kickback program setup and cleanup.
• Maintain a high standard of integrity and hospitality as Drury culture ambassador.

Skills

Friendly demeanor

Attention to detail

Cash handling

Multitasking

English proficiency

Tools

Cash register

Office machines

Job description

Drury Hotels in Knoxville is seeking a friendly front desk associate to greet guests and manage check-in/check-out with warmth and efficiency. You will promote programs, maintain guest records, handle cash, and contribute to a welcoming atmosphere at the property.

The role supports breakfast service and evening Kickback, with a focus on accuracy, multitasking, and superior guest experiences. We value teamwork, reliability, and stellar service in a fast-paced hotel setting.