Front Desk & Guest Experience Specialist

Drury Hotels Company, LLC; Denver (CO); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Incentives - Quarterly bonus up to $3,

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Career growth

401(k) matching

Award-winning workplace

Job summary

Drury Plaza Hotel – Front Desk is hiring to warmly welcome guests, check them in and out, and ensure an exceptional stay in a friendly, efficient manner. You will promote hotel programs, maintain guest records, and handle cash with accuracy.

The role supports breakfast and Kickback service, offers opportunities for cross-training, and emphasizes a positive, service-driven Drury culture. Join a team focused on guest satisfaction and career growth in a dynamic Denver setting.

Qualifications

• Warm and friendly manner in relating to the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction (written and verbal direction) in English.
• Willingness and ability to work alone as scheduled.
• Rise. Shine. Work Happy.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly guest service with a +1 Service attitude.

Skills

Warm friendly demeanor

Attention to detail

Money handling

English communication

Tools

Cash register

Job description

Drury Plaza Hotel – Front Desk is hiring to warmly welcome guests, check them in and out, and ensure an exceptional stay in a friendly, efficient manner. You will promote hotel programs, maintain guest records, and handle cash with accuracy.

The role supports breakfast and Kickback service, offers opportunities for cross-training, and emphasizes a positive, service-driven Drury culture. Join a team focused on guest satisfaction and career growth in a dynamic Denver setting.