Guest Service Agent

Drury Hotels; Knoxville (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

401(k) matching

Career growth

Job summary

Drury Hotels in Knoxville is seeking a friendly front desk associate to greet guests and manage check-in/check-out with warmth and efficiency. You will promote programs, maintain guest records, handle cash, and contribute to a welcoming atmosphere at the property.

The role supports breakfast service and evening Kickback, with a focus on accuracy, multitasking, and superior guest experiences. We value teamwork, reliability, and stellar service in a fast-paced hotel setting.

Qualifications

• We seek friendly, highly organized communicators with attention to detail.
• Ability to handle money and make change with accuracy.
• Proficiency in English with clear written and verbal communication.

Responsibilities

• Greet guests warmly and assist with check-in/check-out efficiently.
• Promote hotel programs and maintain accurate guest records and cash handling.
• Assist with breakfast service and Kickback program setup and cleanup.
• Maintain a high standard of integrity and hospitality as Drury culture ambassador.

Skills

Friendly demeanor

Attention to detail

Cash handling

Multitasking

English proficiency

Tools

Cash register

Office machines

Job description

Property Location:

Drury Inn & Suites - 209 Advantage Place , Knoxville, Tennessee 37922

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

What you can expect from us

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!