Front Desk & Guest Experience Specialist

Drury Hotels; Frisco (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Quarterly bonus up to 3200

Paid time off

Hotel discounts

Free room nights

Health insurance

401(k)

Job summary

Drury Hotels is seeking a front desk associate to warmly welcome guests, assist with check-in/out, and ensure an exceptional stay. You will promote hotel programs, manage guest records, and handle cash with accuracy in a fast-paced environment.

Ideal candidates are friendly, highly organized multitaskers fluent in English, with a can-do attitude. Flexible scheduling and team collaboration are valued as part of our welcoming culture at Drury Inns & Suites.

Qualifications

• Friendly, approachable demeanor with guests
• Excellent listening and communication skills
• Ability to handle multiple tasks in a fast-paced environment
• Accurate money handling and basic office equipment use
• Clear spoken and written English

Responsibilities

• Greet guests warmly and assist with check-in and check-out
• Promote hotel programs and manage guest records accurately
• Handle cash, process payments, and balance cash drawer
• Assist with breakfast service and evening social events as needed
• Maintain a high standard of integrity, service, and hospitality

Skills

Customer service

Multitasking

Cash handling

English language

Job description

Drury Hotels is seeking a front desk associate to warmly welcome guests, assist with check-in/out, and ensure an exceptional stay. You will promote hotel programs, manage guest records, and handle cash with accuracy in a fast-paced environment.

Ideal candidates are friendly, highly organized multitaskers fluent in English, with a can-do attitude. Flexible scheduling and team collaboration are valued as part of our welcoming culture at Drury Inns & Suites.