Guest Experience Agent - Front Desk at a Premier Hotel

Midas Hospitality; Charlotte (NC); On-site; USD 29,000 - 39,000; Full time

Job summary

Midas Hospitality at the Element hotel in Charlotte, NC is seeking a Front Desk Agent who will greet arriving guests, register them, assign rooms, and handle telephone inquiries about reservations and local information.

The ideal candidate has prior front desk experience or strong customer service skills and a friendly, professional demeanor, with a commitment to smooth check-ins and accurate guest records for a positive guest experience.

Qualifications

• Previous Front Desk Agent experience preferred.
• Experience in a customer service industry is required.
• Ability to greet guests and handle inquiries professionally.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and gives directions.
• Sorts incoming mail and faxes for guests.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes change for guests.
• Makes, confirms, and cancels reservations.

Skills

Customer service

Front desk experience

Job description

Midas Hospitality at the Element hotel in Charlotte, NC is seeking a Front Desk Agent who will greet arriving guests, register them, assign rooms, and handle telephone inquiries about reservations and local information.

The ideal candidate has prior front desk experience or strong customer service skills and a friendly, professional demeanor, with a commitment to smooth check-ins and accurate guest records for a positive guest experience.