Front Desk Associate

Midas Hospitality; Charlotte (NC); On-site; USD 29,000 - 39,000; Full time

Job summary

Midas Hospitality at the Element hotel in Charlotte, NC is seeking a Front Desk Agent who will greet arriving guests, register them, assign rooms, and handle telephone inquiries about reservations and local information.

The ideal candidate has prior front desk experience or strong customer service skills and a friendly, professional demeanor, with a commitment to smooth check-ins and accurate guest records for a positive guest experience.

Qualifications

• Previous Front Desk Agent experience preferred.
• Experience in a customer service industry is required.
• Ability to greet guests and handle inquiries professionally.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and gives directions.
• Sorts incoming mail and faxes for guests.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes change for guests.
• Makes, confirms, and cancels reservations.

Skills

Customer service

Front desk experience

Job description

Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the Element hotel located in Charlotte, NC. This position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns.

What You Will Be Doing:

• Greets, registers, and assigns rooms to guests.
• Issues room key and gives directions.
• Sorts incoming mail and faxes for guests.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes change for guests.
• Makes, confirms, and cancels reservations.

The Ideal Candidate:

Previous experience as a Front Desk Agent is preferredExperience in a customer service industry is required

About Us:

From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality,we make room for people's dreams. That means building a company where people love to work, our financial partners love the results and everyone loves the experience. As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions. Please visit our website for more information:www.midashospitality.com We offer a range of benefits including, but not limited to: Growth and development tools and access to learningRobust PTO policiesMedical/Dental/Vision Coverage401k matchingEmployee Assistance ProgramDiscounted products and services Midas Hospitality is proud to be a drug free workplace and equal opportunity employer