Guest Experience Agent — Front Desk

Gabriel Group; New York (NY); On-site; USD 32,000 - 33,000; Full time

Job summary

Midas Hospitality in Brooklyn, NY is seeking a Front Desk Agent / Guest Services Agent to deliver outstanding guest experiences from check-in through check-out. You will be the face of the hotel, handling reservations, payments, and guest requests with professionalism.

The ideal candidate enjoys helping people in a fast-paced environment and has strong communication and problem-solving skills. Hyatt brand standards and Opera PMS experience are highly preferred.

Qualifications

• High school diploma or equivalent required.
• 1 year of Front Desk, Guest Services, or hotel hospitality experience preferred.
• Previous Hyatt hotel experience strongly preferred.
• Experience with Hyatt brand standards, World of Hyatt member recognition, benefits, and enrollment procedures preferred.
• Experience using Opera PMS and/or Opera Cloud preferred.

Responsibilities

• Welcome guests with a friendly and professional attitude during check-in and check-out procedures.
• Process reservations, modifications, and cancellations according to hotel, brand, and company standards.
• Maintain knowledge of room types, rates, packages, promotions, and availability.
• Utilize suggestive selling techniques and participate in hotel programs to maximize room revenue and guest satisfaction.
• Accurately collect payments, post charges, process credit card transactions, and follow cash handling procedures.
• Promote and enroll eligible guests into hotel loyalty and rewards programs.
• Respond to guest questions regarding hotel services, amenities, local attractions, dining options, and transportation.
• Resolve guest concerns and service challenges promptly while escalating issues when appropriate.
• Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.
• Maintain accurate front office records, shift reports, logs, and guest information.
• Complete daily Front Desk procedures including shift checklists, room status reviews, housekeeping communication, and report verification.

Skills

Customer service

Hospitality

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

Opera PMS

Opera Cloud

Job description

Midas Hospitality in Brooklyn, NY is seeking a Front Desk Agent / Guest Services Agent to deliver outstanding guest experiences from check-in through check-out. You will be the face of the hotel, handling reservations, payments, and guest requests with professionalism.

The ideal candidate enjoys helping people in a fast-paced environment and has strong communication and problem-solving skills. Hyatt brand standards and Opera PMS experience are highly preferred.