Guest Experience Agent — Front Desk

BENCHMARK; West Village (MA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly pay

Hilton Team Member Travel Program

Medical, dental, and vision benefits

Paid time off and holiday pay

401(k) with company match

Growth opportunities

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent for Embassy Suites by Hilton Marlborough, MA. You will greet guests, check them in/out, handle inquiries, and coordinate with hotel teams to ensure memorable stays.

We offer competitive hourly pay, travel benefits through Hilton, medical/dental/vision coverage, paid time off, 401(k) with company match, and growth opportunities within a supportive team environment.

Qualifications

• Previous customer service or hotel experience is preferred but not required.
• Strong communication and interpersonal skills.
• Comfortable using computers and learning new software.
• Ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.

Responsibilities

• Welcome guests with a warm, professional attitude
• Efficiently check guests in and out using Hilton systems
• Answer phones and respond to guest inquiries
• Resolve guest concerns promptly and professionally
• Process reservations, room changes, and payments
• Provide information about hotel amenities and local attractions
• Coordinate with housekeeping and other departments to ensure guest satisfaction
• Maintain a clean, organized, and professional front desk area
• Follow all Hilton brand standards and hotel policies

Skills

Customer service

Hospitality experience

Communication skills

Multitasking

Teamwork

Tools

Hilton systems

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent for Embassy Suites by Hilton Marlborough, MA. You will greet guests, check them in/out, handle inquiries, and coordinate with hotel teams to ensure memorable stays.

We offer competitive hourly pay, travel benefits through Hilton, medical/dental/vision coverage, paid time off, 401(k) with company match, and growth opportunities within a supportive team environment.