AGENT - ROOM GS

BENCHMARK; West Village (MA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly pay

Hilton Team Member Travel Program

Medical, dental, and vision benefits

Paid time off and holiday pay

401(k) with company match

Growth opportunities

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent for Embassy Suites by Hilton Marlborough, MA. You will greet guests, check them in/out, handle inquiries, and coordinate with hotel teams to ensure memorable stays.

We offer competitive hourly pay, travel benefits through Hilton, medical/dental/vision coverage, paid time off, 401(k) with company match, and growth opportunities within a supportive team environment.

Qualifications

• Previous customer service or hotel experience is preferred but not required.
• Strong communication and interpersonal skills.
• Comfortable using computers and learning new software.
• Ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.

Responsibilities

• Welcome guests with a warm, professional attitude
• Efficiently check guests in and out using Hilton systems
• Answer phones and respond to guest inquiries
• Resolve guest concerns promptly and professionally
• Process reservations, room changes, and payments
• Provide information about hotel amenities and local attractions
• Coordinate with housekeeping and other departments to ensure guest satisfaction
• Maintain a clean, organized, and professional front desk area
• Follow all Hilton brand standards and hotel policies

Skills

Customer service

Hospitality experience

Communication skills

Multitasking

Teamwork

Tools

Hilton systems

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: At the Embassy Suites by Hilton Boston Marlborough we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at Embassy Suites by Hilton Boston Marlborough can mean for you!

Embassy Suites by Hilton Boston Marlborough boasts 230 rooms, 3,500 sq ft of event space, restaurant, and bar.

What you will have an opportunity to do:

Front Desk Agent (7:00 AM – 3:00 PM) Embassy Suites by Hilton - Marlborough, MA

Do you enjoy providing outstanding customer service and creating memorable guest experiences? Embassy Suites by Hilton Marlborough is looking for a friendly, dependable, and energetic Front Desk Agent to join our team.

As the first and last person our guests interact with, you’ll play an important role in ensuring every stay begins and ends with genuine hospitality.

Schedule Primarily 7:00 AM – 3:00 PM Weekend availability is required, including Saturdays and Sundays Holidays as business needs require

Responsibilities

• Welcome guests with a warm, professional attitude
• Efficiently check guests in and out using Hilton systems
• Answer phones and respond to guest inquiries
• Resolve guest concerns promptly and professionally
• Process reservations, room changes, and payments
• Provide information about hotel amenities and local attractions
• Coordinate with housekeeping and other departments to ensure guest satisfaction
• Maintain a clean, organized, and professional front desk area
• Follow all Hilton brand standards and hotel policies

Qualifications

• Previous customer service or hotel experience is preferred but not required
• Strong communication and interpersonal skills
• Comfortable using computers and learning new software
• Ability to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Reliable, punctual, and able to work independently and as part of a team
• Must be authorized to work in the United States

What We Offer

• Competitive hourly pay
• Hilton Team Member Travel Program with discounted hotel stays worldwide
• Medical, dental, and vision benefits for eligible team members
• Paid time off and holiday pay
• 401(k) with company match for eligible employees
• A supportive team environment with opportunities for growth and development

If you’re passionate about hospitality and enjoy helping people, we’d love to meet you.

What are we looking for?

• At least one year in a customer service role with high guest interaction
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Friendly and helpful personality is a must.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation: $18 - $18

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.