Guest Experience Agent - Front Desk

Westmont Group; Seattle (WA); On-site; USD 25,000 - 33,000; Full time

Job summary

Westmont Group in Seattle is seeking a Front Office Agent to greet guests, register them, and ensure an exceptional stay at checkout.

You will handle payments, code keys, answer phones, inform guests about local attractions, and support other front desk teammates as needed.

The role requires clear English communication, courtesy, and the ability to multitask in a fast-paced hotel environment while following all safety procedures.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred.
• Ability to handle cash and perform basic arithmetic.
• Strong communication in English, both verbal and written.
• Proficient in using computer systems to input information.

Responsibilities

• Greet guests and register them during check-in.
• Handle payments and balance house cash.
• Provide accurate information on local attractions.
• Resolve guest issues with supervisor if needed.
• Maintain a neat, safe front desk area.

Skills

Customer service

Cash handling

English proficiency

Computer skills

Mathematical calculations

Education

High school diploma preferred

Tools

Calculator

Job description

Westmont Group in Seattle is seeking a Front Office Agent to greet guests, register them, and ensure an exceptional stay at checkout.

You will handle payments, code keys, answer phones, inform guests about local attractions, and support other front desk teammates as needed.

The role requires clear English communication, courtesy, and the ability to multitask in a fast-paced hotel environment while following all safety procedures.