Guest Experience Concierge - Front Desk

Hotel Orielle, Autograph Collection; Savannah (GA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Teledoc service

Job summary

Hotel Orielle, Autograph Collection in Savannah seeks a Front Desk Agent to greet guests and deliver exceptional service. You will manage check-ins/outs, answer inquiries, and provide local recommendations to enhance guest experiences.

The role requires strong communication, cash handling, and problem-solving skills, with flexibility to work evenings, weekends, and holidays in a boutique luxury setting.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

PMS software

Organization

Multitasking

Flexible schedule

Education

High School diploma or equivalent

Tools

PMS software

Job description

Hotel Orielle, Autograph Collection in Savannah seeks a Front Desk Agent to greet guests and deliver exceptional service. You will manage check-ins/outs, answer inquiries, and provide local recommendations to enhance guest experiences.

The role requires strong communication, cash handling, and problem-solving skills, with flexibility to work evenings, weekends, and holidays in a boutique luxury setting.