Overnight Front Desk & Night Audit Specialist

Aloft Savannah Downtown; Savannah (GA); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Aloft Savannah Downtown in Savannah, GA is seeking a Night Auditor to manage overnight hotel operations, verify guest accounts, balance revenues, and support guest services and safety. The role includes reconciling daily front desk work and producing next-day reports for multiple departments.

The position requires strong communication, the ability to work in a fast-paced environment, and flexibility to cover shifts as needed.

Formación

• Education: High School Diploma or GED equivalence required.
• Experience: Minimum 1 year experience in a similar role; hotel experience preferred.
• Additional: Will be required to work flexible scheduled shifts based on business needs.

Responsabilidades

• Responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services and safety.
• Reconcile and complete all daily front desk agents’ work.
• Run find trial balance to post rooms and close day.
• Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Perform duties of front desk agent as assigned.
• Responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
• Handle emergency situations, ensuring the safety and security of guests and associates.
• Maintain safety standards for front office associates in accordance with company policy.
• Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, and ensuring smooth check-in/check-out.
• Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Maintain front desk office supplies and equipment while keeping the front office areas clean and organized.
• Tend to guests' complaints, questions, and provide exceptional customer service.
• Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
• Follow all cleanliness standards to ensure guests’ satisfaction.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

Conocimientos

Understand hotel mission & goals

Prioritize with limited supervision

Strong communication skills

Stand up to 4 hours

Lift up to 75 lbs

Push/pull carts up to 50 lbs

Educación

High School Diploma or GED

Descripción del empleo

Aloft Savannah Downtown in Savannah, GA is seeking a Night Auditor to manage overnight hotel operations, verify guest accounts, balance revenues, and support guest services and safety. The role includes reconciling daily front desk work and producing next-day reports for multiple departments.

The position requires strong communication, the ability to work in a fast-paced environment, and flexibility to cover shifts as needed.