Front Office Manager

Hilto; San Diego (CA); On-site; USD 83,000 - 85,000; Full time

Benefits offered by this job

Multiple medical coverage

Dental & Vision coverage

24/7 Teledoc service

Free maintenance medications

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Hilton San Diego Gaslamp Quarter is seeking a Front Office Manager to lead the front office team in delivering warm, efficient service from arrival to departure. You will manage daily desk operations, coach staff, and collaborate with other departments to ensure a seamless guest journey.

The role requires strong leadership, exceptional communication, and a genuine commitment to creating memorable guest experiences in a dynamic, fast-paced environment.

Qualifications

• 5+ years of front office supervisory or management experience in hospitality.
• Strong leadership and team development skills.
• Excellent communication and guest service orientation.

Responsibilities

• Lead and inspire the front office team to deliver warm, efficient service.
• Oversee daily front desk operations and ensure a smooth guest journey.
• Coach, develop, and recognize team members; support recruitment and onboarding.
• Collaborate with other hotel departments to ensure seamless operations.
• Address guest concerns professionally and drive service recovery.

Skills

Front office management

Leadership

Communication

Guest service

Cash handling

Tools

Opera PMS

Micros

Microsoft Office

Job description

Property Description

Hilton San Diego Gaslamp Quarter is a prestigious hotel located in the heart of downtown San Diego, offering exciting job opportunities for hospitality professionals looking to be part of a dynamic team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and luxurious amenities. The hotel boasts a prime location in the vibrant Gaslamp Quarter, with easy access to popular attractions, restaurants, and nightlife, making it a sought-after destination for both business and leisure travelers. As a team member, you will have the opportunity to work in a fast-paced and exciting environment, providing outstanding service to guests from all over the world. Hilton San Diego Gaslamp Quarter values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded.

Overview

Create memorable stays in the heart of San Diego.

We’re looking for an engaging, service-driven Front Office Manager to lead the front office team at Hilton San Diego Gaslamp Quarter. In this role, you’ll be at the center of the guest experience, inspiring your team to deliver warm, efficient, and exceptional service from arrival through departure.

As a key leader within the hotel, you’ll oversee daily front office operations, develop and coach your team, and partner closely with departments throughout the property to create a seamless experience for every guest. This is an opportunity for a hands-on hospitality leader who enjoys developing people, solving problems, and setting the standard for outstanding service.

What you’ll do

• Lead and inspire the front office team, fostering a culture of hospitality, accountability, and teamwork.
• Oversee daily front desk operations to ensure efficient service and a positive guest experience.
• Coach, develop, and recognize team members while supporting recruiting, selection, onboarding, training, and performance management.
• Partner with other hotel departments to ensure a seamless guest journey and smooth property operations.
• Address guest concerns and service opportunities with professionalism, urgency, and a solutions-focused approach.
• Support cash handling, daily operational controls, and front office procedures.
• Ensure team members are knowledgeable about hotel services, systems, and guest service standards.
• Use operational and guest feedback to identify opportunities for improvement.
• Maintain a visible leadership presence and set the example for exceptional hospitality.

What you bring

• 2+ years of hotel front desk management or supervisory experience, or experience in a related hospitality field.
• Strong leadership skills with a passion for developing and motivating others.
• Excellent communication, interpersonal, and problem-solving skills.
• A genuine commitment to creating exceptional guest experiences.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• Proficiency with hotel technology and Microsoft Office.
• Experience with Opera PMS and Micros preferred/required.
• Prior cash handling experience.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to read, write, and speak English fluently.

Why this opportunity?

At Hilton San Diego Gaslamp Quarter, you’ll have the opportunity to lead a talented team while playing a key role in the guest experience at one of San Diego’s most vibrant destinations. If you’re a hospitality leader who thrives on creating memorable stays, developing people, and making a difference every day, we’d love to hear from you.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

• #LI-MH1

Salary Range

USD $82,500.00 - USD $85,000.00 /Yr.