Front Office Manager

Hilton San Diego Gaslamp Quarter; San Diego (CA); On-site; USD 83,000 - 85,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc services

Hotel Discounts

Paid Time Off

401K Match

Job summary

Hilton San Diego Gaslamp Quarter seeks a dynamic Front Office Manager to lead our front desk operations and deliver exceptional guest service in downtown San Diego. You will supervise a team of front desk agents and collaborate with housekeeping, reservations, and other departments to ensure smooth check-in, check-out, and guest experiences.

The ideal candidate has 2+ years in hotel front desk leadership, strong communication and leadership skills, and proficiency with Opera PMS, Micros, and

Qualifications

• 2+ years of experience in hotel front desk management or supervisory operations.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Read, write and speak English fluently.
• Proficient in hotel management software and Microsoft Office.
• Detail-oriented and able to multi-task effectively.
• Customer service oriented and committed to providing exceptional guest experiences.
• Computer experience required. Opera PMS, Micros and Microsoft Office.
• Prior cash handling experience.
• Ability to work flexible hours, including weekends and holidays as needed.

Responsibilities

• Lead front desk operations and oversee a team of front desk agents.
• Coordinate with other departments to ensure seamless guest experiences.
• Manage human resources functions: recruiting, orientation, training, coaching, reviews.
• Develop recognition programs and maintain a motivated workforce.
• Ensure exceptional guest service in a fast-paced environment.

Skills

Leadership

Communication

English fluency

Customer service

Cash handling

Detail-oriented

Multi-tasking

Flexible hours

Tools

Opera PMS

Micros

Microsoft Office

Job description

Property Description

Hilton San Diego Gaslamp Quarter is a prestigious hotel located in the heart of downtown San Diego, offering exciting job opportunities for hospitality professionals. The hotel boasts a prime location in the vibrant Gaslamp Quarter, with easy access to popular attractions, restaurants, and nightlife, making it a sought-after destination for both business and leisure travelers. As a team member, you will have the opportunity to work in a fast-paced and exciting environment, providing outstanding service to guests from all over the world. Hilton San Diego Gaslamp Quarter values professional growth and development, offering opportunities for advancement within the organization.

Overview

We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment,

Qualifications

• 2+ years of experience in hotel front desk management/supervisory operations or related field
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Read, write and speak English fluently
• Proficient in hotel management software and Microsoft Office
• Detail-oriented and able to multi-task effectively
• Customer service oriented and committed to providing exceptional guest experiences
• Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
• Prior cash handling experience necessary
• Ability to work flexible hours, including weekends and holidays as needed

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $82,500.00 - USD $85,000.00 /Yr.