Guest Services Agent

Hilton San Antonio; San Antonio (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Hilton San Antonio is seeking a Guest Services Agent to join their Front Office team. The role involves greeting and checking guests in/out, responding to requests, and maintaining a professional demeanor. Candidates should possess strong customer service skills and be comfortable working varied shifts.

Previous experience in hospitality or customer service and knowledge of hotel Property Management Systems are preferred. This is a great opportunity for those passionate about delivering exceptional service.

Qualifications

• Previous hospitality or customer service experience preferred.
• Professional, friendly, and welcoming demeanor.
• Willingness to work varied shifts, including weekends and holidays.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness.
• Maintain a clean and organized front desk and lobby area.

Skills

Strong customer service and communication skills

Problem-solving ability

Ability to multitask in a fast-paced environment

Basic computer and data-entry proficiency

Education

High school diploma preferred

Tools

Hotel Property Management Systems (PMS)

Job description

Bring your passion for hospitality to Hilton San Antonio, proudly managed by HRI Hospitality.

Job Title

Guest Services Agent

Department

Front Office

Supervision Exercised

NONE

Supervision Received

Front Office Supervisor and Front Office Manager

Minimum Requirements

• Education: High school diploma preferred.
• Experience: Previous hospitality or customer service experience preferred.
• Experience: Experience with hotel Property Management Systems (PMS) a plus.
• Skills and Knowledge: Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.