Guest Experience Agent - Front Desk

Biltmore Hotel; Miami (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

The Biltmore Hotel seeks a Front Desk Agent to deliver attentive, courteous service during check-in, stay, and checkout while maximizing occupancy and revenue. You will register guests, update folios, and ensure accurate billing, following BSOP’S procedures and maintaining privacy and security.

Responsibilities include greeting guests, handling requests, promoting hotel services, documenting interactions, and coordinating with the front-of-house team to meet guest expectations with

Qualifications

• High School Diploma required.
• Minimum one year experience in a similar guest service position.
• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Work with minimal supervision.
• Maintain confidentiality of guest information.

Responsibilities

• Present positive impression of establishment meeting grooming standards, keeping an optimistic and positive attitude at all times.
• Provide seamless check-in and checkout experiences for our guests using the LQA standards.
• Ensure that all signatures and initials are completed on the guest registration card.
• Obtain Credit Card from guests and swipe into the computer system.
• Handle guest comments and concerns in a timely and appropriate manor.
• Relay all guest comments and concerns to the FOM/AFOM to ensure proper follow up.

Skills

Teamwork

Customer service

English language

Math calculations

Multitasking

Education

High School Diploma

Tools

POS system

Computer literacy

Job description

The Biltmore Hotel seeks a Front Desk Agent to deliver attentive, courteous service during check-in, stay, and checkout while maximizing occupancy and revenue. You will register guests, update folios, and ensure accurate billing, following BSOP’S procedures and maintaining privacy and security.

Responsibilities include greeting guests, handling requests, promoting hotel services, documenting interactions, and coordinating with the front-of-house team to meet guest expectations with