Front Desk Agent - Marriott Beverly Hills

Remington Hospitality; Los Angeles (CA); On-site; USD 34,000 - 42,000; Full time

Job summary

Remington Hospitality in Los Angeles is seeking a Front Desk Agent to greet guests and manage efficient check-in and check-out processes. You will assist with pre-registration and block reservations when necessary, ensuring guests experience seamless service.

You will handle payments, know current rates and discounts, and maintain fluency with the front office system to process daily transactions, cancellations, and relocations as required.

Qualifications

• Greet guests and manage check-in/check-out with courtesy.
• Handle cash, checks and credit card payments securely.
• Block rooms for reservations and manage special requests.
• Maintain knowledge of rates, discounts and procedures.
• Operate front office system for daily transactions and misc. tasks.

Responsibilities

• Greet and communicate cordially with guests at arrival.
• Check guests in and out promptly and accurately.
• Assist in pre-registration and blocking of reservations when necessary.
• Know hotel rates, discounts and applicable policies.
• Handle all payments and process charges securely.
• Maintain working knowledge of front office procedures and system operations.

Skills

Guest check-in/out

Cash handling

Reservations blocking

Front office procedures

Communication with guests

Tools

Front Office system

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.