Evening Front Desk Supervisor - Guest Experience Leader

Marriott Orlando Downtown; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Training programs

Career development

Team-oriented culture

Job summary

Marriott Orlando Downtown is seeking a friendly Front Desk Supervisor to lead an energetic evening team. You will guide guest interactions, ensure smooth check-in/check-out, and uphold Marriott's renowned service standards in a bustling PM environment.

Join a vibrant hotel culture that values teamwork, guest satisfaction, and professional growth. The role offers comprehensive training, opportunities to advance, and employee discounts on dining and rooms.

Qualifications

• Supervisory experience in front desk operations.
• Excellent communication and interpersonal skills.
• Ability to lead during busy evening PM hours.
• Familiarity with hotel PMS and standard software.
• Commitment to outstanding guest service and a positive work environment.

Responsibilities

• Supervise and support front desk staff during evening shifts to ensure smooth and efficient operations.
• Deliver exceptional guest service by addressing inquiries and resolving issues promptly.
• Train, mentor, and motivate front desk team members to maintain Marriott's high standards.
• Manage guest check-in and check-out processes with accuracy and professionalism.
• Collaborate with other hotel departments to meet guest needs and enhance overall satisfaction.
• Maintain accurate records and reports related to front desk activities and shift performance.

Skills

Front desk supervision

PM shift leadership

Guest service excellence

Communication skills

Problem solving

Tools

PMS software

Job description

Marriott Orlando Downtown is seeking a friendly Front Desk Supervisor to lead an energetic evening team. You will guide guest interactions, ensure smooth check-in/check-out, and uphold Marriott's renowned service standards in a bustling PM environment.

Join a vibrant hotel culture that values teamwork, guest satisfaction, and professional growth. The role offers comprehensive training, opportunities to advance, and employee discounts on dining and rooms.