Guest Experience Agent - Evening Front Desk

Sierra Lodgings; Kissimmee (FL); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

Embassy Suites Orlando Lake Buena Vista South in Kissimmee, FL is seeking an energetic Front Desk Agent for a full-time PM shift. You will handle guest check-ins/outs, answer inquiries, and provide outstanding service at a busy resort and convention center.

The role requires at least 1 year of front desk experience, strong guest-service skills, cash handling with PCI compliance, and the ability to multitask across departments while maintaining professional courtesy.

Qualifications

• Minimum one year of front desk hotel experience.
• Strong guest service and communication skills.
• Ability to handle multiple tasks in a dynamic environment.
• Familiarity with PCI cash-handling guidelines.
• Proficient with common office software (Word, Excel, Outlook).

Responsibilities

• Check guests in and out in a timely, courteous manner.
• Provide information and services to guests and visitors.
• Process payments according to resort requirements.
• Maintain daily checklists and professional courtesy.
• Stay informed about hotel services, VIPs, and events.

Skills

Guest service

Multitasking

Cash handling

PCI compliance

Communication in English

Education

High school diploma or GED or hospitality-related degree

Tools

PEP system

Microsoft Office

Job description

Embassy Suites Orlando Lake Buena Vista South in Kissimmee, FL is seeking an energetic Front Desk Agent for a full-time PM shift. You will handle guest check-ins/outs, answer inquiries, and provide outstanding service at a busy resort and convention center.

The role requires at least 1 year of front desk experience, strong guest-service skills, cash handling with PCI compliance, and the ability to multitask across departments while maintaining professional courtesy.