Evening Front Desk Agent: Guest Experience Lead

Sierra Lodgings Inc

Kissimmee (FL)

On-site

USD 18,000 - 23,000

Full time

8 days ago

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Job summary

Embassy Suites Orlando Lake Buena Vista South is hiring a full-time Front Desk Agent for the PM shift. You will handle check-ins/outs, process payments, and answer guest inquiries with a courteous, professional approach.

Ideal candidates have 1 year of hotel front desk experience, strong guest service skills, and the ability to manage multiple tasks in a fast-paced environment. Proficiency with the PEP system and knowledge of hotel rates and packages are expected.

Qualifications

One year experience in a Hotel Front Desk position.
Outstanding guest service skills.
Able to handle a multitude of tasks in an ever-changing environment.
Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests and members.
Experience with cash handling, including but not limited to guidelines set forth regarding PCI Compliance.

Responsibilities

To be friendly, courteous, and helpful to all individuals, both guest and non-guest.
To look after the wellbeing of every guest and take personal responsibility in solving the guest’s problems – to ensure a memorable experience.
To be able to check-in and checkout guests in a timely, accurate and courteous manner.
To command a good working knowledge of the PEP system.
To command a working knowledge of the rates, size, layout, bed types and special features of all guest suites.
To command a working knowledge of all special rates/packages – requirements, restrictions, special arrangements, services/amenities included.
To command a working knowledge of all daily report that needs to be completed.
To be familiar with VIPs, meetings, functions, and conventions in the hotel.
To be familiar with the departments in the hotel– their functions.
To acquire knowledge of Hotel services/facilities and major attractions in the Orlando area.
To learn and practice proper telephone procedures – how to answer phones, place calls, or transfer calls.
To be able to work different shifts and/or functions to accommodate business demands.
To follow standard operating procedures and adhere to rules and regulation of the Front Desk and the Hotel.
To be familiar with the handling of guest mail, messages, and/or packages.
To be familiar with the Safe Deposit Box policies and procedures.
To assume any additional responsibilities as assigned by the Front Office Manager and Assistant Front Office Manager.
To keep a positive attitude and seek pleasure out of assisting others.
Maintains and adheres to our company values.
Adhere to company cash handling policies.