Guest Experience Agent: Check-Ins, Reservations, Billing

Embassy Suites by Hilton; Kennesaw (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) match

Paid Holidays

Paid Time Off

Employee Assistance Program

Company Fund

Job summary

Embassy Suites by Hilton in Kennesaw, GA, seeks a friendly Guest Service Agent to manage check-ins and check-outs, secure payments, verify and adjust billing, and assist guests with reservations and requests. You will uphold brand standards and deliver attentive service.

This role offers comprehensive benefits including medical, dental, vision, disability and life insurance, a generous 401(k) match, paid holidays and PTO, plus access to an Employee Assistance Program and related support.

Responsibilities

• Handle guest check-ins and check-outs.
• Process payments and verify billing, assist with reservations and special requests.

Job description

Embassy Suites by Hilton in Kennesaw, GA, seeks a friendly Guest Service Agent to manage check-ins and check-outs, secure payments, verify and adjust billing, and assist guests with reservations and requests. You will uphold brand standards and deliver attentive service.

This role offers comprehensive benefits including medical, dental, vision, disability and life insurance, a generous 401(k) match, paid holidays and PTO, plus access to an Employee Assistance Program and related support.