Guest Experience Agent – Bonvoy Concierge

Grand Pacific Resorts; Carlsbad (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Grand Pacific Resorts is seeking a Front Desk Associate to greet guests, register them, and process checkouts. You will balance cash, promote the Bonvoy program, and assist guests with requests while maintaining a clean, organized lobby and following safety protocols.

The role requires 1–2 years in customer service, a neat appearance, and reliable attendance, with flexibility to work shifts including weekends and holidays.

Qualifications

• Education: High school or equivalent required.
• Experience: 1–2 years in customer service; front desk preferred.
• Grooming and attendance: neat appearance and reliable attendance required.
• Employee rules: adherence to company policies and handbooks.

Responsibilities

• Attend to guests' needs including registration, checkout and cashiering.
• Greet and welcome guests upon arrival and register them in the computer.
• Promote Marriott Bonvoy and recognize members.
• Handle cash transactions and balance the cash drawer.
• Input guest requests, process checkouts, and maintain lobby area.

Skills

Customer service

Excellent communication

Cash handling

Computer literacy

Greet guests

Education

High school diploma or equivalent

Tools

POS systems

10-key adding machine

Job description

Grand Pacific Resorts is seeking a Front Desk Associate to greet guests, register them, and process checkouts. You will balance cash, promote the Bonvoy program, and assist guests with requests while maintaining a clean, organized lobby and following safety protocols.

The role requires 1–2 years in customer service, a neat appearance, and reliable attendance, with flexibility to work shifts including weekends and holidays.