Front Desk Agent

PHX Hotel Operations, LLC; Arizona; On-site; USD 30,000 - 40,000; Full time

Job summary

Pacific Hospitality Group is hiring a Front Desk Guest Services Agent. The position requires strong customer service skills and the ability to manage guest check-in/out efficiently. Candidates must be willing to work weekends and possess effective communication skills.

In this role, you will ensure guests have a positive experience by assisting with reservations, answering inquiries, and providing front-office support. Join a team that values integrity and sustainable growth!

Qualifications

• Willingness to work weekends and holidays.
• Strong interpersonal skills with guests and associates.
• Ability to stand for an 8‑hour shift.

Responsibilities

• Greet all guests with a warm welcome.
• Check guests in and out of rooms.
• Answer phones and take messages.
• Make, confirm, or cancel guest reservations.
• Assist guests with shuttle services.

Skills

Customer service skills

Intermediate computer skills

Cash handling skills

Effective communication

Tools

MS Excel

Job description

Pacific Hospitality Group - Front Desk Guest Services Agent

Pacific Hospitality Group is a family‑focused company that values integrity, compliance, and sustainable growth. We are committed to enhancing the lives of guests, the team, and the communities we serve.

Job Description

The Front Desk Guest Services Agent creates a positive experience for all guests by delivering professional and pleasant service. The role spans check‑in, check‑out, guest requests, and front‑office support, taking ownership of the entire guest experience with a “guest first” mindset.

Primary Responsibilities

• Greet all guests with a warm welcome
• Check guests in and out of rooms, assign rooms as needed
• Answer phones and take messages
• Make, confirm, or cancel guest reservations
• Assist guests with shuttle services
• Compute bills and collect payment
• Replenish computer paper supplies
• Assist night audit team with posting and balancing shift work
• Attend all meetings as requested or assigned
• Complete special projects as assigned by management

Qualifications

• Willingness to work weekends and holidays
• Strong interpersonal skills with all associates and guests
• Ability to stand for an 8‑hour shift; work semi‑independently
• Intermediate computer skills and knowledge of MSExcel
• Fluent in reading, writing, and speaking English
• Cash handling skills: ability to count cash and make change
• Effective communication with the public and other associates

Physical Requirements

The employee should be able to sit, push/pull, hear, talk, walk, climb stairs, stand, crouch/bend/stoop, reach, smell, grasp, and lift objects weighing up to 50pounds. Visual acuity to near vision is required; close and far vision are occasionally needed. Finger dexterity is required to operate a computer keyboard and calculator.

Equal Employment Opportunity

Pacific Hospitality Group provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.

If you're ready to grow with a team that values fulfillment and humility, discover the opportunities waiting for you at Pacific Hospitality Group.