Guest Experience Agent - Beachfront Hospitality Pro

Davidson Hospitality Group; Florida; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

24/7 Teledoc

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

The Sunny, a Curio Collection by Hilton in Sunny Isles Beach seeks a friendly Front Desk Agent to warmly welcome guests and set the tone for their stay. You will handle check-ins/outs, answer questions, offer local recommendations, coordinate with other departments, and maintain a neat reception area while ensuring accurate cash handling and a positive guest experience.

Join our team to deliver memorable hospitality, connect with guests from around the world, and advance in a dynamic resort

Qualifications

• Previous customer service experience, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional guest service, creating a positive first impression.
• Efficiently handle guest check-ins and check-outs accurately.
• Respond promptly to guest inquiries and resolve issues with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

Organization

Multitasking

Flex schedule

Education

High school diploma

Tools

PMS software

Job description

The Sunny, a Curio Collection by Hilton in Sunny Isles Beach seeks a friendly Front Desk Agent to warmly welcome guests and set the tone for their stay. You will handle check-ins/outs, answer questions, offer local recommendations, coordinate with other departments, and maintain a neat reception area while ensuring accurate cash handling and a positive guest experience.

Join our team to deliver memorable hospitality, connect with guests from around the world, and advance in a dynamic resort