Front Desk & Guest Experience Specialist

The Sunny , Curio Collection by Hilton; Florida; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hotel Discounts

Job summary

The Sunny, a Curio Collection by Hilton, is seeking a Front Desk Agent to be the welcoming face of the hotel in Sunny Isles Beach. You will greet guests, assist with check-in/check-out, and deliver a warm, efficient service while providing local recommendations and information about amenities.

Join a vibrant beachfront team that values guest satisfaction, collaboration across departments, and proactive problem-solving to create memorable experiences for guests and visitors.

Qualifications

• Provide excellent guest service and a friendly, professional demeanor.
• Strong communication and interpersonal skills for guest interactions.
• Experience handling cash and processing payments accurately.
• Able to multitask and stay organized in a fast-paced environment.

Responsibilities

• Provide exceptional guest service, creating a positive first impression for guests
• Check-in and check-out guests accurately and efficiently
• Respond promptly to guest inquiries and resolve issues with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate attention to detail and proactive customer satisfaction

Skills

Customer service

Cash handling

Communication

Multitasking

Hospitality experience

Education

High School diploma or equivalent

Tools

PMS software

Job description

The Sunny, a Curio Collection by Hilton, is seeking a Front Desk Agent to be the welcoming face of the hotel in Sunny Isles Beach. You will greet guests, assist with check-in/check-out, and deliver a warm, efficient service while providing local recommendations and information about amenities.

Join a vibrant beachfront team that values guest satisfaction, collaboration across departments, and proactive problem-solving to create memorable experiences for guests and visitors.